Thursday, March 8, 2012

Join John M. Perez at The eCRM Virtual Multichannel Conference 2012

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I am excited to announce that I will be representing RightNow/Oracle and speaking among a panel of great thought leaders at the eCRM Events...
Friday, September 30, 2011

Join Me at The Call Centre & Customer Management Expo in The United Kingdom

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I am proud to announce that I will be representing RightNow Technologies at the United Kingdom Call Centre and Customer Management Expo on ...
Friday, April 22, 2011

3 Affordable Customer Support Solutions for Your Small Business

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As a small business owner, I personally know that the task of servicing my customers and prospects online becomes far more difficult as you ...
Wednesday, April 20, 2011

Should You Take your IVR, and ACD Technology to the Cloud?

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Today was a cloudy day for me. I woke up to feed my son early in the morning and watched Greg Gianforte of RightNow Technologies on Fox Bus...
Monday, December 20, 2010

Video: Tim Knox Talks About Delivering Superior Customer Service

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Outsourced Call Center to handle inbound calls, telemarketing and other phone-related business needs. customer service 2.0 web 2.0 servic...
Thursday, December 9, 2010

Video: Dreamforce - Day 1 Keynote

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Marc Benioff, salesforce.com Chairman & CEO, welcomes attendees of Dreamforce 2010. Opening video with music by will.i.am. customer serv...

Video: Welcome to the Future of High-Volume Call Centers: New Service Cloud Con...

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What does the future of high-volume B2B and B2C call centers look like? Join us to learn about how the new Service Cloud console is changing...
Wednesday, November 17, 2010

Video: The Simple Truth of Service

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This video is pretty inspirational. It is about about a grocery store bagger with Down syndrome who changed the company culture and created ...

Whitepaper: KPIs for Social Media (Survey Results)

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Kpi social media response survey results1 View more documents from jperezpgi . Excellent insight into what over 435 executives thought abou...
Wednesday, November 10, 2010

Video: Combatting Poor Customer Service

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I just love this piece that CBS did. Great Service story about Comcast and an 80 year old customer going to their offices with a hammer to ...