Sunday, January 11, 2009
Presentation: Summary of Salesforce.Com & RightNow Technologies as a CRM & SFA Tool
If your a medium sized and growing organization looking for an eService, CRM, and SFA solution you may want to take a look at this. This presentation contains a review of 3 of the biggest players in the mid market space for the eService, CRM, and SFA space. This is a recap and summary of Salesforce.Com, and Right Now Technologies with strengths and weaknesses.
customer service 2.0 web 2.0 service delivery and support it 2.0
Friday, January 9, 2009
Tuesday, January 6, 2009
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