CRM, eService, and SFA Evaluation
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If your a medium sized and growing organization looking for an eService, CRM, and SFA solution you may want to take a look at this. This presentation contains a review of 3 of the biggest players in the mid market space for the eService, CRM, and SFA space. This is a recap and summary of Salesforce.Com, and Right Now Technologies with strengths and weaknesses.
customer service 2.0 web 2.0 service delivery and support it 2.0