John M. Perez.Com

A Professional and Personal blog exploring Web Trends, Technology, and Strategy within the Service & Support and I.T Industries.

Tuesday, July 8, 2008

3 Articles Any Contact Center Professional Must Read

The New Contact Center Profit Model
Humanizing the Online Customer Experience

Customer Service in the Face of the Millennial Generation
Posted by John Perez at 3:08 PM
Labels: Support Best Practices

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