This feature is a long awaited feature in Zoho CRM but has yet to be tested. While Zoho CRM already featured an Outlook Plugin that allowed you to automatically associate incoming emails from Outlook into Zoho CRM at the touch of a button, this new feature being promoted in the video is supposed to seamlessly integrate your email into Zoho CRM by enabling you to receive, create, Respond, and Forward emails related to your prospects or customers right from within Zoho CRM. Lets wait and see when I review it.
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