Tuesday, July 21, 2009
Video: The Guitar Breaking Youtube Video That Damaged United Airlines
Here is a great example of how customers of your business will now go through creating a video in the event their experience was a bad one with your business. This customer had his $3,500 guitar broken by United Airlines. He created a video about it and it has been viewed over 3.2 million times. I wonder how much revenue loss that resulted in potential United Airlines customers. Just watching the video now puts United Airlines last on my list of potential airlines to utilize.
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