A Professional and Personal blog exploring Web Trends, Technology, and Strategy within the Service & Support and I.T Industries.
Tuesday, July 21, 2009
Video: The Guitar Breaking Youtube Video That Damaged United Airlines
Here is a great example of how customers of your business will now go through creating a video in the event their experience was a bad one with your business. This customer had his $3,500 guitar broken by United Airlines. He created a video about it and it has been viewed over 3.2 million times. I wonder how much revenue loss that resulted in potential United Airlines customers. Just watching the video now puts United Airlines last on my list of potential airlines to utilize.
customer service 2.0 web 2.0 service delivery and support it 2.0
Posted by John Perez at 10:46 AM
Labels: Videos, Web 2.0 and Social Strategies
Subscribe to: Post Comments (Atom)
Post a Comment