So here is an instructional guide on how to install Zoho CRM's Mail Add On for their product. It looks like an ideal solution for Small Business that want an effective way of managing their email through a CRM solution. Specifically for those small businesses that utilize Gmail. However, this does not cover Outlook. So Enterprise users may just have to utilize the current Outlook plugin they offer.
The problem is, you're not using gmail - just sending and receiving email through the gmail service. So if you love using gmail, be prepared to give up the things you love about it - you'll have to use the zoho mail client to make this work.
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