Between work, launching a new Social CRM Product, and managing 5 other websites - I finally got around to publishing the new Groundswell Technology profiling tool. Also found in their new studies were the fact that more than 4 of 5 Online U.S Adults now participate in social technology. Check out Groundswell blog here.
customer service 2.0 web 2.0 service delivery and support it 2.0
Updated Social Technology Profiling Tool (More Than 4 of 5 Online Adults Participate in Social Technology)
John Perez, Monday, August 31, 2009
Labels:
Social CRM,
Web 2.0 and Social Strategies
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