Salesforce.Com announced today a free plug in available for Salesforce.Com users that allow you to Monitor Conversations, Create Cases, Contacts, and Share Knowledge within Salesforce.Com. Best of all, its free!! With some minor configuration you can do in the database. Although there are similar tools like SocialCRMTools.Com which offer additional and similar functionality, this plug in is ideal for those who just need stand alone twitter integration. Download it here on Salesforce.Com's AppExchange.
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