Video: Social Media Customer Relationship Management

Social Media CRM - Connecting your sales force to the social Web from Alter Imaging, Inc. on Vimeo.

Here is another panel from the social media business forum B2B track. This session put on by Mike Schneider is about how to implement social media into your customer relationship strategy. It digs deep into the topics of data mining, social crm applications, and how it all ties back together to help further organization goals.