Social CRM
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Great summary of slides outlining the evolution of CRM into the Social CRM space.
customer service 2.0 web 2.0 service delivery and support it 2.0
Slides: Social CRM Slides By Deloitte
Great summary of slides outlining the evolution of CRM into the Social CRM space.
customer service 2.0 web 2.0 service delivery and support it 2.0
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