Links To Customer Segmentation, ITIL, and Service Best Practices on The Web

Here is a guide of compiled links on the Internet that focus on Customer Segmentation Strategies, IT Service Management, ITIL, and Customer Service. Click here to check out all the articles and links, or review some of the highlighted articles below:
The Power of Customer Segmentation
ITIL What is It?
4 Steps to a Killer Loyalty Strategy
Online Customer Communities
Plus over 10 articles more