A Professional and Personal blog exploring Web Trends, Technology, and Strategy within the Service & Support and I.T Industries.
Thursday, May 28, 2009
Video: Marci Reynolds Reviews The 8 Categories of Sales Operations
A great summary defining Sales Operations as it relates to your internal Sales efforts. The 8 Categories Marci defines here are:
Sales Strategy Design and Planning
Compensation and Quota
Training & Sales Communication
CRM and Tools
One thing I would add here are any Sales related Marketing efforts. Quite often they are disconnected, and the more aligned they are the more successful the Marketing campaigns and Sales efforts will be. Visit Marci's blog at Sales Operations Blog.
customer service 2.0 web 2.0 service delivery and support it 2.0
Posted by John Perez at 9:44 AM
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John.. Thanks for the mention on your blog!
- Marci Reynolds
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