Wednesday, May 27, 2009

Video Overview: ZenDesk - Customer Service & Support 2.0 Application

ZenDesk is a Customer Service & Support application available in the cloud. The pricing seems fairly high, but judging by the chatter this application is generating online, it seems like a good product for mature Customer Service Organizations. They also have customers like MSNBC, and Twitter using the tool while also offering built in Twitter integration.

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