Video Overview: ZenDesk - Customer Service & Support 2.0 Application

ZenDesk is a Customer Service & Support application available in the cloud. The pricing seems fairly high, but judging by the chatter this application is generating online, it seems like a good product for mature Customer Service Organizations. They also have customers like MSNBC, and Twitter using the tool while also offering built in Twitter integration.

customer service 2.0 web 2.0 service delivery and support it 2.0