A Professional and Personal blog exploring Web Trends, Technology, and Strategy within the Service & Support and I.T Industries.
Thursday, June 25, 2009
Video: Rockstars of Social CRM (2009 Enterprise 2.0 Conference in Boston)
Great video taken yesterday at the Rockstars of Social CRM Conference in Boston in which I just missed due to scehdule conflicts. The discussion of Social CRM is hot, and here they talk about how the CRM strategy has evolved from one of managing your customer relationships to engaging with customers.