Tuesday, June 23, 2009
Video: Social CRM Tools - Salesforce.Com & Twitter Integration
Do you want to get more social with your existing and new customers? Traditional CRM is all about traditional data like Name, Email, Address, etc. Today's prospects and customers are having conversations on Twitter and Social CRM Tools is here to help.
This is a prototype demo of an upcoming Social CRM Tool that will integrate your Salesforce.Com's Contacts, and Leads seamlessly with those Customers and Leads who have Twitter. This demo shows you how to do a look up of a customers twitter profile, and seamlessly import it into Salesforce.Com's Contact, and Lead Records. The application imports Twitter information like Bio, Picture, Website URL, into Salesforce.Com so you can constantly stay up to date and connect with your customers online while working withing your CRM system.