John M. Perez.Com

A Professional and Personal blog exploring Web Trends, Technology, and Strategy within the Service & Support and I.T Industries.

Tuesday, August 11, 2009

SlideShare: Social Media Strategies instead of Tools

PRSA: "Social Media - Strategies instead of Tools"

View more documents from Kevin Lim.

customer service 2.0 web 2.0 service delivery and support it 2.0

Posted by John Perez at 11:46 AM

Labels: Social CRM, Web 2.0 and Social Strategies

1 comment:

Priyanka D said...: good presentation; August 20, 2009 at 5:28 AM

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