Tuesday, August 11, 2009

Video: The Anatomy of A Social CRM Profile Using SocialCRM Tools

Service-Push's new suite of Social CRM Products for Salesforce.Com illustrates how to link Twitter, LinkedIn, and Facebook information about your customer right within Salesforce.Com. Attached are a high level suite of features:

  • Lookup Twitter, Linkedin, and Facebook information regarding your Contacts.

  • Automatically Monitor Customer Conversations.

  • Seamlessly Create Leads from Twitter

  • Import Twitter Conversations into Lead or Contact Records.

  • Import Facebook Profile information into Lead or Contact Records.

  • Track Lead Source Information as a Facebook, Twitter, or Linkedin Source.

  • Track company conversations.

  • Lookup Company Fan Pages.

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