Another video from Dreamforce specific to the Service Cloud concept. Looking to improve complex and mature external call centers, internal IT help desks, customer portals, or other customer service centers? This session features tactical information on how the Service Cloud can transform your enterprise call centers and other service solutions. The Service Cloud is up and running in the enterprise, and youll hear from the folks who are making it happen!
Video: Using the Service Cloud for the Enterprise
John Perez, Monday, November 23, 2009
Labels:
Social CRM,
Support Best Practices
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