The Centers for Disease Control recently created a new unit called the National Center for Health Marketing. Like all marketing organizations, its mandate is to change consumer behavior and it has organized an incredibly savvy social media department to do just that. Its first comprhensive national campaign is for the H1N1 Swine Flu outbreak and tightly coordinates its message across virually every kind of social media. The effort is one that many other marketers might do well to study.
customer service 2.0 web 2.0 service delivery and support it 2.0
Video: CDC's Social Media Revolution
John Perez, Friday, December 11, 2009
Labels:
Social CRM,
Web 2.0 and Social Strategies
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