A Professional and Personal blog exploring Web Trends, Technology, and Strategy within the Service & Support and I.T Industries.
Sunday, November 29, 2009
Video: Hands-On: Knockin Knowledge out of the Park
Another great session on Knowledge Management at Dreamforce 2009. Knowledge is the foundation of all support channels. In this hands-on training session, youll learn how to take advantage of all the latest Salesforce CRM knowledge base features to improve your organization from the ground up.