A Professional and Personal blog exploring Web Trends, Technology, and Strategy within the Service & Support and I.T Industries.
Sunday, November 29, 2009
Video: The Next Step in Customer Care: Customer Collaboration
More Dreamforce videos. This one specifically focused on Customer Care. As leaders in their respective industries, Cisco and salesforce.com are pushing customer care to the next level by combining Unified Customer Contact solutions with the Service Cloud. Join this session to look at customer collaboration, the business drivers, and how social media can impact the way companies provide customer care.