Video: Using Twitter Effectively for Marketing and Sales

Can Twitter really help you achieve your marketing and sales goals, or is it just a distraction? Join us to learn how leading brands are using Twitter as part of their marketing mix and to see new tools from salesforce.com that can help you integrate Twitter with your sales and marketing efforts.

Video: The Top 10 Critical Service Metrics You Need to Know

Some more from Dreamforce. Start this session with the top 10 service metrics you need to know, followed by real-life examples your peers are using today. Well help you cruise your way to the winners circle.

Video: Hands-On: Knockin Knowledge out of the Park

Another great session on Knowledge Management at Dreamforce 2009. Knowledge is the foundation of all support channels. In this hands-on training session, youll learn how to take advantage of all the latest Salesforce CRM knowledge base features to improve your organization from the ground up.

Video: The Next Step in Customer Care: Customer Collaboration

More Dreamforce videos. This one specifically focused on Customer Care. As leaders in their respective industries, Cisco and salesforce.com are pushing customer care to the next level by combining Unified Customer Contact solutions with the Service Cloud. Join this session to look at customer collaboration, the business drivers, and how social media can impact the way companies provide customer care.

Video: How Salesforce.com Uses the Service Cloud: Reinventing Self-Service

Salesforce.com's in-house customer support organization is taking advantage of the Service Cloud to reinvent the online customer experience. The secret to the sauce—personalized, consistent, and quick access to knowledge, help, training, and community. See how you can leverage our unique model to make self-service your customers preferred support channel.

Video: Salesforce Chatter

Finally got around to post Salesforce.Com's Chatter. Facebook like Enterprise Collaboration.

Video: How to Tap into Social Media to Drive Sales Results

You can harness social intelligence natively within Salesforce CRM to increase your sales productivity and accelerate sales cycles. Learn how successful sales leaders from innovative cloud-computing companies such as SuccessFactors and IntraLinks are bringing social selling into their sales organizations to improve prospecting effectiveness and close rates - all with solutions from InsideView.

Video: Using the Service Cloud for the Enterprise

Another video from Dreamforce specific to the Service Cloud concept. Looking to improve complex and mature external call centers, internal IT help desks, customer portals, or other customer service centers? This session features tactical information on how the Service Cloud can transform your enterprise call centers and other service solutions. The Service Cloud is up and running in the enterprise, and youll hear from the folks who are making it happen!

Video: Managing Change: How to Win Friends and Influence People

A decent presentation given at Dreamforce 2009 that goes through some practices on Managing Change within an organization. Specifically when your implementing new technology, processes, and strategies within your org. The presenter sounded nervous and sounds like he has no experience implementing change himself! :-)

Video: Social CRM Tools for Salesforce.Com - Account View

Social CRM Tools is an application available for Salesforce.Com that seamlessly integrates the world of Social Media with your Accounts, Leads, Contacts, and Support Cases within Salesforce.Com. This demo shows you how to get Linkedin, Facebook, and Twitter information from your Accounts. Realtime Twitter Monitoring on your accounts, Google Map integration, and more. Track what account activity is happening on the web, and much more. Download for Free at http://www.socialcrmtools.com. Also available on App Exchange.